All our tours leave from our private dock in Sierpe — a small river town about 45 minutes south of Uvita on fully paved roads. We have free secure parking on site. From Quepos or Manuel Antonio, you’re looking at about 1.5 to 2 hours by car. Dominical or Uvita is a 45–55 minute drive.

No. Every tour we operate is completely private — your family or group only. We do not combine strangers into shared tours. The guide, the boat, and the experience are entirely yours.

Yes. Both José and Angie speak excellent English and guide comfortably in it. You will not lose any of the interpretation or storytelling because of language.

Absolutely. The River Safari and the Mangrove & Beach tour are ideal for children of all ages — including toddlers and babies. For Isla del Caño, children should be comfortable in the water. For Corcovado, we recommend it for children who can comfortably walk for several hours. We have a child ourselves — we know exactly what families need.

The River Safari and Mangrove tours require no physical effort beyond boarding the boat. Isla del Caño requires comfort in the water. The Corcovado tours involve several hours of walking on forest trails — good general fitness is recommended, but you do not need to be an athlete.

Yes. We adapt every experience to the person in front of us. We have designed tours for guests with very limited mobility and vision challenges that gave them wildlife encounters they never imagined possible. Contact us directly and let us know what you need — we will tell you honestly what is possible and find a way to make it happen.

For all tours: insect repellent, sunscreen, a hat, comfortable clothing, a light rain layer. For Corcovado Sirena: water shoes for the rocky beach landing, plus sturdy closed-toe shoes for the trails. For Isla del Caño: swimwear. We will send you a complete packing list after booking.

No single-use plastic, no knives, no food from outside the park, no cigarettes, no vaporizers. These are park regulations — not our rules. We enforce them because we take conservation seriously, and because breaking them can result in fines or removal from the park.

The River Safari is excellent year-round. For Isla del Caño, the dry season (December to April) brings the clearest water — but we monitor visibility throughout the year and can advise before you book. Corcovado is extraordinary in any month it’s open — it closes in October

The fastest way is WhatsApp — message Angie at +506 8368 9927. You can also use our contact form or email us at angchav99@gmail.com. We typically respond within a few hours. For Corcovado, please book at least 1 or 2 weeks in advance — permits are limited.

Reservations, Payments, and Cancellations

2.1 Payment and Confirmation

Booking: Full payment is required at the time of booking, or within 24 hours, unless alternative arrangements are agreed in writing. Park entrance fees: Advance reservations are strongly encouraged due to the maximum daily visitor limits set by SINAC (Costa Rica’s National System of Conservation Areas). Private tours: Pricing is based on the confirmed number of participants. If a participant drops out, the per-person cost for the remaining group will increase. All prices are in United States dollars (USD).

2.2 Cancellation by Client All cancellations must be submitted in writing and confirmed in writing by Sierpe Tours to be valid. Penalties reflect non-refundable expenses (park reservations, pre-purchased supplies, and reserved guide and boat availability).

Notice before tour start Refund 48 hours or more 100% minus park entrance fees (non-refundable) and bank processing fees Less than 48 hours No refund No-show (for any reason) No refund Half-Day Mangrove tour: 24 hours or less No refund

A reservation is not considered canceled until the cancellation is formally confirmed by Sierpe Tours. For urgent changes or cancellations outside business hours, please call +506 [number] (business hours: 7:00 a.m. to 6:00 p.m.; messages received after hours will be addressed the following morning). Travel insurance is highly recommended.

2.3 Park Entrance Fees (Non-Refundable) The park entrance fee ([current amount] per person) is non-refundable once paid by Sierpe Tours, for any reason (e.g., heavy rain, red tide, illness, or client cancellation), unless SINAC issues a closure or alert and grants a credit. In that case, the credit will be returned to the client.

2.4 Cancellation by Sierpe Tours

Weather and safety: Tours run rain or shine. Tours are canceled only if the park is closed by government order, or if conditions are deemed unsafe by the head guide or SINAC. Alternatives: For safety reasons, we may change the route or offer an alternative tour, and we will refund the unused portion of any reduced operational expense. Refunds: If the tour is canceled by the operator or SINAC, a 100% refund of the tour cost will be issued. Park entrance fees are refunded only if the park issues a credit.

2.5 Refund Processing Refunds are credited to the original payment method within [10 to 15] business days.

3. General Policies

3.1 Role as Agent Sierpe Tours may act as a local agent coordinating external services (captains, hotels, shared tour operators, etc.). In these cases, the subcontractor’s policies also apply, and we assume no responsibility for the quality of services provided by third-party operators.

3.2 Tour Management and Client Conduct

Late arrival: For private tours, we will wait up to 60 minutes for guests providing their own transportation. After that, the clients are considered a no-show. Exclusion: We reserve the right to exclude any participant whose behavior is detrimental to the group or who is deemed unfit to participate safely. Valuables: Clients are advised not to bring valuables (jewelry, electronics, etc.) on tours. Sierpe Tours and its affiliates are not responsible for lost, damaged, or stolen items